IBM Computer, Laptops and Servers

d any software. Simply enter your new license number and continue using your products, up to the number of copies licensed. Multiple License Customers If you ordered multiple copies, please download the product once and distribute up to the number of copies licensed. Already downloaded your order If you already received the email confirmation and downloaded your products, then you do not need to download any additional products. Questions About Your Order If you have questions about your Web order, or downloads from a Web order, please go to https://store.pgp.com/purchasehistory_1.html and look-up your Order History or call: North America: +888 278 4589 or +1 801 938 5014, 7:00am - 6:00pm MST Monday - Friday. Europe: + 49 69 8383 1089, 8:00am - 5:00pm GMT Monday - Friday, excluding holidays. Other Areas: +1 801 938 5014, 7:00am - 6:00pm MST Monday - Friday. If you have questions about other orders, product downloads, service, support, returns, or other issues, contact PGP Corporation by calling +1 877 228 9747. Authorizing Your License After installing your PGP product, you must authorize the license. Please follow the steps below to authorize your license and begin using your software.

• After installing the PGP software, please launch it. When you launch the software for the first time, you are presented with the License Authorization window, which has three fields that need to be completed. Enter your license number, which is located in your confirmation email from PGP Corporation. Then enter your name and organization as you did when you purchased this product.
• Once you have entered the correct information, use the Authorize button in the License Authorization window to complete your authorization.

Important Note: If you have already used your license number for authorization in the past, you must enter your name and organization precisely the way you did the first time as described in the original email you received containing your license number. If you do not enter the information exactly as you did previously, it is likely that you will be unable to authorize again successfully. Troubleshooting If you are unable to successfully authorize your software, and you have ruled out problems with your network connection, you may submit a manual authorization request to PGP Customer Service. Thank you for purchasing PGP products. . Related Links

• PGP Support Portal
• PGP Community Forums

• PGP Support Programs Data Sheet
• License Engine FAQ
• License Engine Troubleshooting
• Purchasing & Download FAQ
• Installation FAQ
• Renewal FAQ

PGP Corporation - Support - License Engine Troubleshooting Export Compliance Export FAQ Contact Support Customer Service About The PGP Support Portal . PGP Desktop License Engine Troubleshooting New Purchases 1. Each customer will receive an email with a license number. Upon purchasing PGP Desktop, each customer will receive an email with a license number. The license number is a 28-character alphanumeric string that looks similar to this: A1B2C-3D4E5-F6G7H-8I9J0-K1L2M3-N4O 2. Launch the software for the first time and enter the license number in the License Authorization window that appears. Upgrading from a PGP Trial License Customers upgrading from PGP Trial licenses should follow these steps:

• Open the License Authorization window by finding the license menu item, which is on the PGP tray menu on Windows and under

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